Quote Assist
Important

Privacy Policy

This Privacy Policy explains how Quote Assist collects, uses, stores, protects and discloses personal information.

Quote Assist is operated by NM Engineering Solutions Pty Ltd. ABN: 91 655 267 511.

Quote Assist operates from Victoria, Australia and provides online quote review services to clients across Australia.

By using our website, submitting an enquiry, uploading documents, requesting a quote review, purchasing a service, making payment or communicating with us, you agree to the handling of your personal information in accordance with this Privacy Policy.

1. What information we collect

We may collect personal information when you use our website, contact us, submit an enquiry, upload documents, request a quote review, purchase a service, make a payment or communicate with us.

The information we collect may include:

  • your name;
  • email address;
  • phone number;
  • state or territory;
  • quote documents;
  • uploaded files;
  • comments, concerns or instructions you provide;
  • supplier details contained in documents;
  • property, project or purchase details contained in documents;
  • photos, invoices, estimates, contracts, supplier emails or related materials you provide;
  • payment, invoice and transaction details;
  • website analytics data;
  • correspondence with us; and
  • any other information you choose to provide.

2. Uploaded files may contain personal information

Quote documents, estimates, invoices, contracts, photos, supplier emails or related materials may contain personal information about you or other people.

This may include:

  • names;
  • addresses;
  • contact details;
  • invoice numbers;
  • supplier names;
  • customer details;
  • property details;
  • photos;
  • project details;
  • pricing information;
  • warranty information;
  • contract information; and
  • other information contained in the documents you upload.

You should only upload documents that are relevant to the quote review service you are requesting.

You are responsible for ensuring that you have permission to upload and share any documents or information you provide to us.

3. Sensitive information

Please do not upload unnecessary sensitive information.

Unless we specifically request it and it is required for the service, do not upload:

  • passwords;
  • bank card details;
  • identity documents;
  • passport details;
  • driver licence details;
  • Medicare details;
  • medical information;
  • financial account details;
  • tax file numbers;
  • unrelated personal documents; or
  • any other sensitive information that is not required for the quote review.

Where possible, please remove or redact information that is not needed for us to review your quote.

4. Why we collect information

We collect information to:

  • assess enquiries;
  • provide quote review and decision-support services;
  • communicate with you;
  • review uploaded documents;
  • prepare written summaries, reports, comments or supplier questions;
  • issue invoices;
  • process payments;
  • manage accounts and records;
  • respond to questions, complaints or disputes;
  • improve our website and services;
  • protect the security and integrity of our website and systems;
  • comply with legal, accounting, regulatory and tax obligations; and
  • operate and administer Quote Assist.

5. How information is used

We use your information only for purposes connected with operating Quote Assist, responding to you and providing our services.

This includes:

  • service delivery;
  • document review;
  • administration;
  • communication;
  • payment processing;
  • record keeping;
  • customer support;
  • internal quality control;
  • website improvement;
  • legal compliance;
  • accounting and tax obligations; and
  • dispute management.

We do not use uploaded quote documents for unrelated marketing purposes.

We do not use uploaded quote documents to train public artificial intelligence models.

6. Third-party providers

We may use trusted third-party providers to operate our website and deliver our services.

These providers may include services for:

  • website hosting;
  • domain and email services;
  • form handling;
  • file upload and storage;
  • payment processing;
  • invoicing;
  • analytics;
  • customer relationship management;
  • spam protection;
  • website security;
  • document management;
  • backup systems; and
  • administrative systems.

These providers may process or store information on our behalf.

We take reasonable steps to use reputable providers and limit access to information where practical.

7. No sale of personal information

We do not sell your personal information.

8. Sharing information

We do not share your uploaded quote documents with suppliers, contractors or other third parties unless:

  • you ask us to;
  • you give us permission;
  • it is necessary to provide the service;
  • it is necessary for secure third-party service providers such as hosting, forms, payments, email or file storage;
  • it is required by law;
  • it is necessary to protect our legal rights;
  • it is necessary to obtain professional advice;
  • it is necessary for accounting, tax, insurance or business administration; or
  • it is necessary to respond to a dispute, complaint, chargeback, legal claim or regulatory request.

We do not contact suppliers on your behalf unless this is separately agreed in writing.

9. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These steps may include:

  • access controls;
  • secure systems;
  • reputable service providers;
  • password protection;
  • restricted access to files;
  • secure email practices;
  • secure payment providers;
  • limiting access to information where practical; and
  • deleting or de-identifying information when it is no longer reasonably required.

However, no internet transmission, email system, upload form, website, payment system or storage system is completely risk-free.

You should not upload information you do not want us to review or handle.

10. Retention

We keep personal information and uploaded documents only for as long as reasonably necessary for:

  • providing the service;
  • responding to enquiries;
  • maintaining business records;
  • legal, accounting and tax obligations;
  • dispute handling;
  • internal administration;
  • quality control;
  • insurance purposes; and
  • legitimate business purposes.

When information is no longer reasonably required, we will take reasonable steps to delete, destroy or de-identify it where practical.

Some records may need to be retained for legal, accounting, tax, insurance, dispute-resolution or record-keeping reasons.

11. Access, correction and deletion

You may contact us to request access to, correction of or deletion of personal information we hold about you.

Requests should be sent to:

hello@quoteassist.com.au

We will respond within a reasonable time.

In some cases, we may need to verify your identity before responding to a request.

We may also need to retain certain information where required or permitted for legal, accounting, tax, dispute-resolution, insurance or record-keeping purposes.

12. Overseas providers

Some third-party cloud, hosting, email, form, analytics, payment or storage providers may process or store data outside Australia, depending on their systems, locations and settings.

Where practical, we take reasonable steps to use reputable service providers and appropriate security settings.

If you do not want documents processed or stored using third-party cloud services, please contact us before uploading documents.

13. Analytics and cookies

This website may use analytics tools, cookies or similar technologies to understand site traffic, website performance and user behaviour so we can improve our services.

Analytics data may include information such as:

  • device type;
  • browser type;
  • pages visited;
  • approximate location;
  • referring website;
  • time spent on the site; and
  • general usage data.

Sensitive document content should not be collected through analytics.

You may be able to disable cookies through your browser settings, although some website features may not function properly.

14. Direct marketing

We may use your contact details to respond to enquiries and provide service-related communications.

We may send occasional updates about Quote Assist services if you have opted in, requested information, or where otherwise permitted by law.

You can unsubscribe from marketing emails at any time.

We do not use uploaded quote documents for unrelated marketing purposes.

15. Privacy complaints

If you have a concern about how we handle your personal information, please contact us first so we can try to resolve it.

Privacy enquiries and complaints can be sent to:

hello@quoteassist.com.au

Please include your name, contact details and a clear description of your concern.

We will aim to respond within a reasonable time.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.

16. Contact

Privacy enquiries:

Quote Assist Operated by NM Engineering Solutions Pty Ltd ABN: 91 655 267 511 Operating from Victoria, Australia Providing online quote review services Australia-wide

Email: hello@quoteassist.com.au Website: www.quoteassist.com.au

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be published on our website with a revised "Last updated" date.

You should check this page periodically to stay informed about how we handle personal information.

Last updated: 8 August 2026